Refund policy

Returns and Refunds Policy
We want your BUCKL to feel right. If you change your mind or something is wrong with your order, here is how we can help.

Changed your mind ?
Request a return or exchange within 14 calendar days of delivery.
For voluntary change-of-mind returns, your belt must be unused, undamaged and in its original condition, with its original packaging and accessories.                             Belts that have been cut, shortened, personalised or otherwise altered are not eligible for voluntary change-of-mind returns.
These conditions do not restrict your statutory cancellation or return rights.

Something wrong with your order ?
If your belt arrives damaged, faulty or different from what you ordered, email us promptly with your order number and photos where possible.
For products that qualify under the Consumer Protection Act within six months of delivery, you may choose a repair, replacement or refund, as provided by law. We cover reasonable return shipping for confirmed defects, delivery damage and incorrect items. Original packaging is helpful, but is not required for a valid statutory defect claim.

A fair approach to damage
We do not refund or replace items where an assessment establishes that the damage was caused by misuse, serious negligence, intentional damage or failure to follow care and adjustment instructions.
Examples include forcing and damaging the buckle mechanism, deliberately tearing or cutting the strap, or improper alterations. Normal wear and tear is not a manufacturing defect.
We assess each claim fairly. If we decline a claim, we explain why and provide supporting photos or assessment details where available. Customer-caused damage does not remove your rights relating to a separate manufacturing defect.

Start your return
Email bucklbelts@gmail.com with your order number, reason for the return and photos where relevant.                                                                                                                We will send the return address and instructions. For voluntary returns, contact us within the 14-day window and dispatch the item within 7 calendar days of receiving our instructions.
Pack your return securely and keep your courier receipt and tracking number.

Who pays for return shipping
You cover the direct return shipping cost for change-of-mind returns. BUCKL covers reasonable return shipping for defective items, delivery damage or incorrect orders. Any shipping charges or deductions will comply with applicable consumer law.

Your refund or exchange
After receiving and inspecting your return, we will let you know the outcome. Approved refunds go to your original payment method. We aim to process them within 7 business days of approval, subject to any legal deadline. Your
bank or payment provider may take additional time to reflect the funds.
Qualifying statutory online cooling-off refunds will be made within 30 days of cancellation. Exchanges depend on stock availability; if your preferred replacement is unavailable, we will discuss an alternative or refund.

Your rights remain protected
This policy supplements your rights under South African consumer law. The 14-day change-of-mind window and its
conditions do not limit statutory rights for online cancellations, defective goods or other qualifying returns.